Vibrant Energy Surveys

My Survey

Was your experience of Vibrant Energy a good one?

You have recently had an Energy Performance Certificate carried out by one of Vibrant Energy’s domestic energy assessors. We would like to find out if your Vibrant Energy experience was a positive one. Your feedback helps us to monitor our Domestic Energy Assessors (DEAs) and improve our service.

Title
First Name
Last Name
Your Reference Number
Assessor Name
Assessor Allocation Code

Property Address

House Name / Number
Post Code
Click here if unlisted

We would appreciate it if you could take a few moments to answer the following questions:

The Booking:

When speaking to our Centre did we explain the nature of the call?
Was the survey fully explained to you?
Did our staff request any documentation regarding your glazing or insulation?
Was our staff polite and facilitating during the booking procedure?

The Survey:

Did our DEA arrive within the pre-arranged time?
Did our DEA introduce him/herself to you clearly and display their ID badge?
Did our DEA conduct themselves in a professional manner?
Did our DEA answer any questions you may have asked to your satisfaction?
Did our DEA tell you what would happen next?
How long did our DEA take to complete the survey?

How would you rate our overall service?

If you have any further comments or would like to expand on any of the questions, please do so below:

By filling in this survey online you have contributed significantly in our efforts to reduce paper usage and decrease CO₂ output.

Thank you for taking the time to complete this questionnaire. Please click the Submit button once you have completed this form and your comments will be forwarded to our Customer Services Division for consideration.